Privacy Policy

Last update: December 2024

At CMDIGITAL LLC (hereinafter, “the company”, “we”, “us” or “our team”), we recognize the importance of protecting and ensuring the privacy of personal information provided to us by our users (hereinafter, “you” or “the user”). This Privacy Policy explains in detail how we collect, use, store and protect your personal data when you interact with our website and services.

Legal Notice

Purpose of the processing of personal data

The information we collect will be used for the following purposes:

Contact form: To answer your questions, provide you with information about our services and offer you personalized assistance.
Travel Document Request Form: Process your request and ensure that the necessary requirements are met upon completion of the corresponding payment.

Legal basis for processing

The processing of your personal data is supported by the following legal bases:

Consent: You expressly consent by providing us with your personal information and agreeing to this Privacy Policy.
Legitimate interest: To answer your queries, manage requests and provide the requested services.
Contractual obligations: To comply with the conditions necessary for the provision of our services.

Data recipients

CMDIGITAL LLC will not share your personal data with third parties without your express authorization, except in the following cases:

When required by law or by a competent governmental authority.
To guarantee the correct execution of the requested service, as established in this Privacy Policy.

User’s rights

You have the right to:

Request the rectification of inaccurate or incomplete data.
Request deletion of your data when it is no longer needed for the stated purposes.

To exercise any of these rights, you can send a request through our contact form, accompanied by a copy of a valid identity document.

Definition of personal information

Personal information” means any data that directly or indirectly identifies an individual. This includes, among others:

Full name.
Date and place of birth.
E-mail and postal address.
Information provided through forms on the website.

Collection of personal information

Direct Interactions: We collect information you provide when you fill out forms, make requests or contact us through our customer service.
Automatic Data: We use technologies such as cookies to collect information about how you navigate our website. This includes pages visited, time spent and IP address.
Payment Information: We only collect financial information necessary to process payments once you have accepted our terms and conditions. Payment information is securely processed by certified providers, and CMDIGITAL LLC does not store or access your full credit or debit card details.

Use of personal information

Your personal data will be used for:

Verify and process your request for travel documents.
Communicate updates on the status of your application, including approval or denial notifications.
Manage inquiries, complaints or requests for information about our services.
Comply with our legal and regulatory obligations.
To analyze and improve your experience as a user of our website.

Data Retention

We will retain your personal information only for as long as necessary to fulfill our stated purposes, including:

Conservation periods required by law.
Resolution of disputes or claims related to our services.
Investigations of fraud or illicit activities.

Once it is no longer needed, we will securely delete your personal information.

Protection of personal information

CMDIGITAL LLC employs appropriate technical and organizational measures to ensure the security of your personal information, preventing unauthorized access, loss or alteration.

In addition, our employees and collaborators are trained to comply with confidentiality and data protection standards.

However, it is important that you also take precautions when sharing information online. CMDIGITAL LLC is not responsible for breaches that occur beyond our reasonable control.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our business practices or technological advances. The modifications will be effective as soon as they are published on our website. We encourage you to check this page regularly to stay informed.

If you have questions or concerns about our Privacy Policy, please feel free to contact us through the contact form on our website.